TERMS AND CONDITIONS
Dancehall Episode Terms and Conditions
Purchasing Tickets & Wristbands
Packages for our weekenders can be purchased from listed authorised reps, sub
promoters or directly from us via dancehallepisode.com or via direct bank payment upon
instructions. Packages purchased from any other sources are void and entry will be
refused to all events. Dancehall Episode will not be liable under these circumstances.
Payment options may be offered for each weekender, we asked that customers stick to
the guidelines provided and key dates for deadlines. Information will be shared
accordingly at regular intervals. Failure to follow the guidelines provided, as per the
T&Cs of that event could lead to customers incurring additional charges and in extreme
circumstances have the booking forfeit.
Refunds & Name Changing
Where payment options include deposits, there are no refunds. All payments are non-
transferable. No money will be refunded for booking cancellation or drop outs. Payments
cannot be transferred from one person’s booking to another.
Where offered a name change option and charges may apply. Name change of
tickets can only be permitted and administered by Dancehall Episode Management.
These are not permitted within a week of any event. If you require a name change or
more information, please contact us.
Booking fees are also nonrefundable as this makes up part of the process for online
card transactions to be handled securely.
Regarding the current ongoing epidemic and Dancehall Episode goes Spain’s wristband
purchases, all sales are final and non-transferrable. Purchaser agrees that there is no refund or
exchange once a purchased is made as per guidance provided above. Please note that location,
venues, dates, times and artist entertainment lineup for our weekenders and general events are
subjected to change at any time.
Event Entry & Safety
Please follow the instructions provided for the exchange of e-tickets and e-mail
confirmations for entry for events. Matching photo I.D will be required for entry and
collecting wristbands. Wristband holders are responsible for their own wristbands for the
duration of the event. There will be no automatic right of readmission should your
wristband become lost or damaged. All wristbands remain the property of Dancehall Episode.
Dancehall Episode weekenders and parties and theatre events are strictly over for 18yrs
and older. Anyone under the age of 18 who has purchased a ticket will be refused entry
– no refund is applicable. Photo ids systems implemented at all events.
Dancehall Episode maintains a zero-tolerance policy for violence, public disorder, drug
use, identity theft and credit card fraud. As a result, there are body searches in operation
at all our entry points. Dancehall Episode and the venues we use reserve the right to
refuse admission where necessary. The police will be working in cooperation with each
and we will follow their guidance on keeping everyone safe. You are solely responsible
for your behaviour whilst in attendance at our events. Please abide by the laws of the
country we preside.
Dancehall Episode provides a safe environment for all our activities will not be held
responsible for accidents and/or injury occurring whilst on the weekender. On this basis
we strongly recommend that you obtain your own private medical and/or travel
insurance policy as expected for each circumstance.
Dancehall Episode will not accept liability for any lost or damages to property, caused
during our events.
Persons attending Dancehall Episode events may be filmed, photographed or recorded
as part of the audience. This media is owned by Dancehall Episode and may be used for
promotional material. By attending the event you give Dancehall Episode the permission
to use this media.
You must have a valid passport and obtain all suitable documentation to enable you to
travel to and from a foreign country or if you are a non UK national, not a member of the
EU or require a special documents (visa).
You must respect the customs and currency control regulations of the visiting countries.
Should the passenger violate these regulations and is consequently unable to continue
travel, the passenger must bear the consequences and costs entirely, incurred from
such a situation.
Dancehall Episode & GDPR
We are dedicated to being transparent with you and as a business. It is important to us
that we give you as much choice and control over the information we collect when you
use our services.
If you register for one of our newsletters or request any advance information about our
events or services (such as access to pre-registration or early bird tickets). We will
collect your name and contact details, including email and possibly mobile number.
If you make a purchase with us (event ticket, event package or any other goods and/or
services), we will collect only the information necessary to provide you with your
purchase. We may also request emergency contact information, physical requirements
about your health or similar sensitive information where necessary.
Promotions & Surveys
We may might invite you to participate in competitions, promotions or surveys. We will
collect information, so you can participate in these. You will have the option to opt out.
Information we collect from you indirectly
If you contact us through one of our online forms, social media channels, by phone or
email, we may keep a copy or record of that correspondence.
IP address & device information
We will collect certain technical information about your device visits to our platform and
how you use the platform. This may include your IP address, geographical location,
device details such as your IMEI number, the mac address of the device and wireless
network interface), browser type, referral source, length of visit, operating system,
number of page views and similar information. This information may be collected by a
third-party analytics service provider on our behalf and/or may be collected using
cookies. For more details about cookies please see the specific section below.
Social media, information you post online & reviews
We might collect information relating to any social media posts or comments you share
online about our events that are in the public domain.
Information we get from third parties
(Ticket agents and service providers)
We will collect information about you from third parties that we work closely with, so we
are able to deliver the goods or services you have requested. For example, we might
work with a ticket rep who will sell you a ticket to our event and also collect payment
through bank transfer or cash. In those circumstances, they might give us your details,
so we can provide you with access to the events you bought tickets for, or other ancillary
services. We might also use third-party companies to manage our payment systems or
platform, they may collect information directly from you on our behalf.
Our other festivals & live music events
We might receive information about you (such as your name and email address) from
other festival and event entities that we have partnerships with.
Signing in through social media
When you register for an event on our platform, we might offer a quick registration option
through your existing social media accounts. If you sign in through your social media
account, we may get certain information (such as your profile name if register through
your Facebook account) in accordance with your privacy settings on that social media
site. You should read the privacy statements and check your privacy settings of those
social media sites to learn how they treat your information.
Other third-party sites
We might receive information about you from other third parties where you have agreed
to them sharing your information with us for specific purposes (such as marketing).
How we use information that we collect about you.
We may use your information for the following purposes: service and operational
• To provide you with your event ticket or any other goods, services and information
that you have requested from us;
• To manage your entry to our events, including age and identification verification;
• To provide you customer service and support, deal with enquiries or update you of
changes to our events, our platform or other services;
• We might contact you by phone to offer assistance if you have entered your contact
details on our platform to purchase our events but have not completed your
• To improve and update our platform and to make sure that content from our platform
is presented to you in the most effective and optimal manner (please view the
specific cookies section for more information);
• To carry out aggregated and anonymised research about general engagement with
our events, platform and other goods and services; and
• To allow us to monitor access to, and attendance at, our events for health, safety
and security purposes.
We may use your information for marketing purposes, either by email, sms and/or
phone. We will of course give you the opportunity to choose whether we contact you for
marketing purposes and we will respect your choices at every stage.
We may use your information to enable us to enforce our legal rights, and/or to protect
the rights, property or safety of our employees and/or other third parties.
Who we might share your information with
We might share your personal information with:
• Selected third parties that we work with, so we are able put on the events you love
and choose to attend. For example, when you register to attend an event we host,
we might need to share your information with third party sub-contractors or service
providers that help us to put on our events (such as venue or security staff);
• Other festivals and live music event organisers who we have partnerships with, if
you have indicated that you want to receive communications about these;
• Any other third party that you have indicated you are happy for us to share your
information with for marketing purposes;
• Prospective sellers or buyers of any business or assets if, we need to disclose
information about people who attend our events or use our products or services;
• Any other third parties where it’s necessary to enforce our legal rights, or to protect
the rights, property or safety of our employees or third parties, or where such
disclosure is required by law.
Third party content, sites and contributors
Our platform may contain content and links to other sites that are operated by third
parties that may also operate cookies. We don’t control these third-party sites or cookies
and this privacy and cookies statement does not apply to them. Please visit the terms
and conditions and privacy and cookies statement of the relevant third-party site to find
out how that site collects and uses your information and to establish whether and for
How we look after your information and how long we keep it for
• We use appropriate technological and operational security measures to protect your
information against any unauthorised access or unlawful use. However,
transmission of information over the internet can be insecure, which means we are
unable to completely guarantee the security of information sent over the internet.
• We’ll keep your information for as long as is necessary to provide you with the
services that you have requested from us, to market to you (if applicable), to
enforce or defend our legal rights, or in accordance with any legal obligations to
which we might be subject.
Your rights and choices over the information we hold about you
You have certain rights in respect of the information that we hold about you, which we
value. These rights include:
• The right to ask us not to use your personal data for marketing purposes
(remember, you can unsubscribe from any marketing by clicking on the
“unsubscribe” in any marketing communication you receive or contact us using the
• The right to request access to the information that we hold about you; and
• If you believe the information that we hold about you is wrong, you can ask us to
correct it. You may exercise your rights above by contacting us using the details
Your information is stored securely online. The information collected is for specified,
explicit and legitimate purposes of identifying you, making contact where needed and
completing your transactions between yourself and us. This information will not be
passed onto any third party without your consent and not further processed in a manner
that is incompatible the above stated purpose.
We may make changes to this terms and conditions, privacy and cookies statement from time to time.
We will post any changes to our platform or notify you of any material changes by email. Any
changes will come into effect the next time you engage with us after the changes have
Dancehall Episode Management Team