Purchasing Tickets & Wristbands

Packages for our weekenders can be purchased from dancehallepisode.com our listed authorised reps, sub-promoters or bank payment upon instructions from the DHE team. Packages purchased from other sources are void, and entry will be refused at all events. Dancehall Episode will not be liable under these circumstances. Payment options may be offered for each weekender; we ask that customers stick to the guidelines provided and critical dates for deadlines. Information will be shared accordingly at regular intervals. Failure to follow the guidelines provided, as per the T&Cs of that event, could lead to customers incurring additional charges, and in extreme circumstances, the booking will be forfeited.

​

Refunds for Dancehall Episode Events, Including Weekenders.

“Us,” “We,” and “Our” means Dancehall Episode (DHE INC LTD).

 

These terms and conditions (“T&Cs”) apply to customers and/or their respective representatives, employees, vendors, brand partnerships, and subcontractors. We encourage you to thoroughly review the terms before completing your purchase, as making a purchase establishes that you have accepted the T&Cs.

​

1. We do not offer refunds for booking cancellations or drop-outs.

2. We cannot provide payment transfers from one booking to another.

3. Dancehall Episode Management holds all rights to grant name changes; if granted, this may incur an additional fee.

4. Name change requests cannot be acknowledged within seven days of an event. Please contact us ASAP if you require a name change or more information.

5. Booking fees are taken to securely manage online payments/card transactions and cannot be refunded.

6. Please note that location, venues, dates, times, and artist entertainment line-ups for our weekenders and general events are subject to change at any time. We are not obligated to offer a refund based on the above.

7. Please be advised that once wristbands have been signed for and collected, we will not issue refunds under any circumstances. This policy also applies to clubs, vendors, and local governments. It is essential to understand that the customer is responsible for the wristband upon collection.

 

Event Entry & Safety

• Please follow all email confirmations for entry to events and instructions provided for the exchange of e-tickets. 

• Correlating photos and I.D. to bookings will be required to collect all wristbands and events.  Wristband holders are responsible for their wristbands, for the

•  duration of the event. There will be no automatic right of readmission should your

•  wristband become lost or damaged.

• All wristbands remain the property of Dancehall Episode. Dancehall Episode weekenders, parties and theatre events are strictly over for 18yrs

•  and older. Unfortunately, anyone under 18 who has purchased a ticket will be refused entry – no refund is applicable. Photo ID systems are implemented at all events.

• Dancehall Episode maintains a zero-tolerance policy for violence, public disorder, drug use, identity theft and credit card fraud. As a result, there are body searches in operation at all our entry points. 

• Dancehall Episode and our venues reserve the right to refuse admission where necessary.

• The police cooperate with each event, and their guidance is followed to ensure everyone is always kept safe. 

• You are solely responsible for your behaviour whilst attending our events.

• Please abide by the laws of the country you are in when attending our events. Dancehall Episode provides a safe environment for all our activities. Will not be held

•  Responsible for accidents and injuries occurring whilst on the weekend. 

• On the above basis, we strongly recommend obtaining your own private, medical and travel insurance policy as expected for each circumstance. Dancehall Episode will not accept liability for any loss or damages to property caused during our events.

 

​Events Beyond Our Control/ Majeure

Dancehall Episode’s performance under this agreement is subject to change based on varying factors that are beyond our control and or are unavoidable, such as, but not limited to: 

Acts of God or religious acts, war, government regulations, weather disasters,

Or action, risks to humanity, terrorism, natural or nuclear disasters (fire, chemical and biological included), civil disorder, curtailment of transportation facilities, Digital pandemics, Global/Service down outages or any other Information Technology or ill health outbreaks, epidemics, severe diseases, and ongoing effects of the outbreaks or any other emergency beyond a party’s reasonable control. 

Should any of the above occur, making it illegal or impossible for Dancehall Episode to perform its obligations under this agreement, Dancehall Episode cannot be held liable or offer any compensation for any losses or damages incurred.

 

Recording
Persons attending Dancehall Episode events may be filmed, photographed, or recorded as part of the audience. Dancehall Episode owns this media and may use it for promotional material. By attending the event, you give Dancehall Episode permission to use this media.

Travelling Overseas

You must have a valid passport and obtain all suitable documentation to travel to and from a foreign country. 

If you are a non-UK national, not a member of the E.U. or require a particular document (visa).

You must respect the customs and currency control regulations of the visiting countries.

Should the passenger violate these regulations and cannot continue travel, the passenger must bear the consequences and costs entirely incurred from such a situation. Dancehall Episode will not be liable under these circumstances.

​​​
Dancehall Episode & GDPR

We are dedicated to being as transparent with you as possible. It is also important to us that we handle all your information with care and give you as much choice and control over the information we collect when you use our services. To be as transparent with you as possible, we have tried our best to break down the different areas where we may collect information from you. Should you require further information, please do not hesitate to contact DHE management, who can support you. 
 
Newsletter 

If you register for one of our newsletters or request advance information about our events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details, including email and possibly mobile number.

​

Purchases

If you purchase with us (event ticket, event package or any other goods and services), we will collect only the information necessary to provide you with your purchase. We may also request emergency contact information, physical requirements about your health or similar sensitive information where necessary.

Promotions & Surveys
We may invite you to participate in competitions, promotions, or surveys. We will need to collect information for you to participate. However, you will have the option to opt out if we collect information from you indirectly.

 
Communications

 If you contact us through one of the following methods: 

• Online forms

• Social media channels

• Phone

• EmailEmail

We may keep a copy or record of the correspondence.

IP address & device information 
We will collect certain technical information about your device visits to our platform and how you use the platform. This may include your I.P. address, geographical location, device details such as your IMEI number, the Mac address of the device and wireless network interface), browser type, referral source, length of visit, operating system, number of page views and similar information. This information may be collected by a third-party analytics service provider on our behalf and may be collected using cookies. For more details about cookies, please see the specific section below.
 
Social media, information you post online & reviews 

We might collect information relating to any social media posts or comments you share online about our events that are in the public domain.

​

Information we get from third parties

 (Ticket agents and service providers)

 We collect information about you from third parties with whom we work closely so we can deliver the goods or services you have requested. For example, we might work with a ticket rep who will sell you a ticket to our event and collect payment through bank transfer or cash. In those circumstances, they might give us your details so we can provide you with access to the events you bought tickets for or other ancillary services. We also use third-party companies to manage our payment systems or platform; they may collect information directly from you on our behalf.

 
Our other festivals & live music events 
We might receive information about you (such as your name and email address) from other festival and event entities that we have partnerships with.
 
Signing in through social media

When you register for an event on our platform, we might offer a quick registration option through your existing social media accounts. Suppose you sign in through your social media account. In that case, we may obtain certain information (such as your profile name if you register through your Facebook account) in accordance with your privacy settings on that social media site. You should read the privacy statements and check the privacy settings of those social media sites to learn how they treat your information.

​

Other third-party sites 

We might receive information about you from other third parties where you have agreed to them sharing your information with us for specific purposes (such as marketing).

How we use information that we collect about you. 

 We may use your information for the following purposes: service and operational purposes.

 • To provide you with your event ticket or other goods, services and information that you have requested from us;

 • To manage your entry to our events, including age and identification verification;

 • To provide you with customer service and support, deal with enquiries or update you on changes to our events, our platform or other services;

 • We might contact you by phone to offer assistance if you have entered your contact details on our platform to purchase our events but have not completed your purchase;

 • To improve and update our platform and to make sure that content from our platform is presented to you most effectively and optimally (please view the specific cookies section for more information);

 • To carry out aggregated and anonymised research about general engagement with our events, platform and other goods and services, and

 • To allow us to monitor access to and attendance at our events for health, safety and security purposes. 

Marketing Purposes

 We may use your information by email, SMS, and phone for marketing purposes. We will allow you to choose whether we contact you for marketing purposes and respect your choices at every stage.

Legal Purposes

 We may use your information to enforce our legal rights and protect the rights, property, or safety of our employees and other third parties.

Who we might share your information with 

We work with selected third parties to put on the events you love

 and choose to attend. For example, when you register to participate in an event we host, we might need to share your information with third-party sub-contractors or services such as:

•  providers that help us to put on our events (such as venue or security staff); Other festivals and live music event organisers whom we have partnerships with; if

•  you have indicated that you want to receive communications about these. Any other third party that you have indicated you are happy for us to share your

•  information for marketing purposes. Prospective sellers or buyers of any business or assets if we need to disclose

•  information about people who attend our events or use our products or services. Any other third parties where it’s necessary to enforce our legal rights or to protect the rights, property or safety of our employees or third parties, or where such disclosure is required by law.

​​

Third-party content, sites and contributors 

Our platform may contain content and links to other sites operated by third

 parties that may also operate cookies. We don’t control these third-party sites or cookies; this privacy and cookies statement does not apply to them. Please visit the terms and conditions and privacy and cookies statement of the relevant third-party site to find out how that site collects and uses your information and to establish whether and for what purpose they use cookies.

 
How do we look after your information and how long

do we keep it for 

We use appropriate technological and operational security measures to protect your

 information against unauthorised access or unlawful use. However, information transmitted over the Internet can be insecure, which means we cannot guarantee its security. We will keep your information for as long as is necessary to provide you with the services that you have requested from us to market to you (if applicable), to enforce or defend our legal rights, or by any legal obligations to which we might be subject.

 
Your rights and choices over the information we hold about you 

•  You have certain rights in respect of the information that we hold about you, which we value. These rights include:

The right to ask us not to use your data for marketing purposes (remember, you can unsubscribe from any marketing by clicking on the “unsubscribe” in any marketing communication you receive or contact us using the details below);

• You have the right to request access to the information that we hold about you. If you believe our information about you is wrong, you can ask us to correct it. You may exercise your rights above by contacting us using the details below.

 Your information is stored securely online. It is collected for the specified, explicit, and legitimate purposes of identifying you, making contact where needed, and completing your transactions with us. This information will only be passed onto third parties with your consent and will not be processed in a manner incompatible with the above-stated purpose. 

•  We may change these terms and conditions, privacy, and cookies statements from time to time.

We will post any changes to our platform or notify you of any material changes by email. Any changes will come into effect the next time you engage with us after the changes have been notified.

​