FREQUENTLY ASK QUESTIONS
General FAQs

Where are our events?

Our events take us all across the UK, Holland, Spain, Greece and Dubai.

 

Where are the best hotels to stay?

We will always recommend hotels that are walking distance or within proximity to our

venues. Please see the main event page for recommendations.

 

Where are the venues?

We only use world standard venues with the top-level infrastructure, including disabled

access and good customer service.

 

What is the age limit?

DHE is an 18+ event. All attendees require ID.

Due to our wide demographic, we have attendees who have regularly celebrated their

50th birthdays with us as well as 21st birthdays.

 

How do I purchase wristbands?

You can make purchases via our Reps and DJs or directly from our website here.

 

Can people make down payments/deposit payments?

Yes, down payments/deposits are accepted for a limited time only for our Weekenders.

Balances must be paid on deadlines clearly stated on the main event page.

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What is the refund policy?

Unfortunately, all payments are non-refundable or non-transferable.

Please see our terms and conditions for more details.

 

How do I obtain my wristbands

Confirmation emails with details about collecting your wristbands are sent prior to the 

Weekender. General tickets with a reference or barcode are produced and shared

by our online ticket site partners. 

 

What should I do if I have not received the wristband

collection information?

If you haven't received your email confirmation and you have made a payment, 

please get in touch with us immediately at dancehallepisodeconfirmations@gmail.com

 

Does my wristband cover all the events?

From time to time, selected events will be excluded from your wristband. These events will be sold separately, and you will be notified accordingly.

 

Are there dress codes?

Yes, we are very well known for our themed parties, and there will be dress codes for

certain events. Please see the main event page for themes and dress codes.

 

Do I need a passport to attend?

Yes, if you are travelling from/ to a different country. Please ensure your passport

is valid per the travel conditions for the region you are attending. Please also check the 

entry requirements for that country.

 

Do I need travel insurance?

Yes, please ensure you do this when booking your flights &/or accommodation.​

 

Do I need airport transfers/ shuttles?

Yes, you will need to arrange your own airport transfers/ shuttle when travelling outside of

DHE services. You can book transfers/shuttles via:https://www.shuttledirect.com or local taxis

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What is the main language spoken?

The main language spoken at our events regardless of the country we are in is English.

 

What is the main currency used?

DHE payment points will accept pound sterling via cash or card machines. 

Pound sterling (£) and euro (€) is the official European Union currency.

Other currencies can be exchanged in banks and bureau de change.

 

What if I have an emergency?

If you need to call local emergency services for assistance in the EU, please call 112.

 

Are the party locations safe?

Generally, the areas where our events are held are safe and well-policed. We advise you

always to exercise common vigilance whenever travelling in a different country.

 

Can I do illegal drugs?

Dancehall Episode has a zero-tolerance policy for illegal drugs, and anyone found to

be in possession of illegal drugs will have their wristbands removed and could be

reported to the police.

 

What if I need further help or support?

If you require further assistance, please get in touch at dancehallepisode@gmail.com